Refund policy
(A Gentle but Firm Note From Our Little Bookish Corner)
At UNPUBLISHED, every journal, page, and package is created in small batches with a lot of intention (and probably coffee involved). Because we’re a small business and not a giant warehouse empire, we’re unable to offer refunds or accept returns.
✨ All Sales Are Final
Once your order is placed, it’s officially part of your story.
We do not offer refunds, returns, or exchanges for:
-Change of mind
-Ordering the wrong item
-Personal preference
-“It wasn’t what I imagined”
-Buyer’s remorse
We completely understand that online shopping can be tricky, which is why we do our best to include detailed photos, measurements, and descriptions to help you choose confidently.
As a small business, returned inventory, used products, and refund losses impact us in a way that large corporations simply don’t feel. This policy allows us to keep creating beautiful, intentional products at fair prices.
We promise — it’s not because we’re heartless villains in a third-act plot twist. 😉
🖤 When We Will Help (Defective Items)
We stand behind the quality of our products. If your item arrives with a verified manufacturing defect or was damaged in transit, we’ll make it right with a replacement.
You may qualify for a one-time replacement if:
-Your item arrived damaged
-There is a clear production defect (unless stated before purchase)
-You received the wrong item from our warehouse
To request a replacement:
-Contact us within 5 days of delivery
Include clear photos of:
-The item
-The packaging
-The shipping label
-The issue/defect
*The item must be unused (unless it arrived damaged)
If approved, we will send a replacement of the same item.
If the item is sold out, we may offer store credit at our discretion.
📖 What Is Not Considered a Defect
Because paper goods are tactile and handmade in feel, small variations can happen. The following do not qualify for replacement:
Damage caused after delivery
Wear from use
Minor print or color variations
Natural differences in paper tone or texture
Personal aesthetic preference
Ordering the wrong item or size
We encourage you to read product details carefully before purchasing — we include them to help you choose the right fit for your reading journey.
🛡 Protecting Our Small Business
We reserve the right to:
-Deny claims that do not meet the above criteria
-Request return of defective merchandise before replacement
Refuse service in cases of repeated policy abuse
-Submit documentation to payment providers if a chargeback is filed without contact
We lovingly document our shipments and delivery confirmations.
📦 Shipping Notes
Once an order is marked “Delivered” by the carrier, we are not responsible for:
-Lost or stolen packages
-Incorrect addresses entered at checkout
Please double-check your shipping details before placing your order.
🤍 Final Thoughts
We’re here to create products for late-night readers, margin-note scribblers, and “just one more chapter” dreamers. This policy helps protect our ability to keep doing that.
Thank you for supporting our business.